Privacy Policy

1. Introduction

Welcome to Adflow ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our advertising management platform.

By accessing or using our service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Organization Information: Company name and business details
• Payment Information: Billing details for subscription services (processed securely by third-party payment processors)
• Communications: Information you provide when contacting our support team

2.2 Information from Third-Party Services

When you connect your Facebook/Meta advertising accounts, we collect:

• Facebook User ID and profile information
• Ad account IDs and names
• Campaign, ad set, and ad performance data
• Advertising spend and metrics
• Facebook Page information for ad creation

2.3 Automatically Collected Information

• Log Data: IP address, browser type, operating system, referring URLs, and access times
• Device Information: Device type, unique device identifiers, and mobile network information
• Usage Data: Pages viewed, features used, and actions taken within the platform
• Cookies: Session and preference cookies to enhance your experience

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our advertising management platform
• Account Management: To create and manage your user account and organization
• Advertising Operations: To sync, display, and manage your Facebook/Meta advertising campaigns
• Analytics & Insights: To generate reports, analytics, and AI-powered recommendations for your campaigns
• Communication: To send service updates, security alerts, and support messages
• Improvement: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party service providers who assist in operating our platform (hosting, analytics, email delivery)
• Facebook/Meta: To facilitate advertising operations through their Marketing API
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, privacy, safety, or property

5. Third-Party Services

Our service integrates with the following third-party platforms:

• Meta/Facebook: For advertising account management and campaign operations. See Meta Privacy Policy
• Google: For Google Ads campaign management and performance syncing. Our use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
• OpenAI: For AI-powered ad scoring and recommendations (no personal data is shared)

Each third-party service has its own privacy policy governing the use of your information.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with encrypted password storage
• Regular security audits and vulnerability assessments
• Access controls and audit logging
• Encrypted storage of OAuth tokens and API credentials

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Upon account deletion:

• Personal account data is deleted within 30 days
• Aggregated analytics data may be retained in anonymized form
• Backup data is purged within 90 days
• Some data may be retained longer if required by law

8. GDPR Compliance (EU Users)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Adflow aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• Right to Rectification: You have the right to have your information rectified if that information is inaccurate or incomplete.
• Right to Object: You have the right to object to our processing of your Personal Data.
• Right of Restriction: You have the right to request that we restrict the processing of your personal information.
• Right to Data Portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• Right to Withdraw Consent: You also have the right to withdraw your consent at any time where Adflow relied on your consent to process your personal information.

9. CCPA Fairness Policy (California Users)

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information.

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us.
• Right to Opt-Out: We do not sell your personal information. However, you have the right to opt-out of any future sale of your data.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze platform usage and performance
• Provide security features

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: